Refund Policy

This policy applies to ticket purchases for Built Different 3.0 sold by Pasquale Minasi / Built Different. Questions: built.different@pasqualeminasi.com.

1. No refunds

All ticket sales are final and non-refundable. We do not give refunds for change of mind, scheduling conflicts, travel issues, illness, unused tickets, or similar reasons, except where mandatory law requires otherwise or as expressly stated in section 3 (if we cancel the event without a replacement date).

• Capacity and planning for a dated live event are fixed once seats are sold. Review tier inclusions, dates, and venue before you pay.
• If you are unsure, contact us before checkout. After purchase confirmation, no refund is due.
• Chargebacks filed without contacting us first may result in cancelled access and collection of unpaid amounts where applicable.

2. Transfers

You may request a name transfer to another attendee by emailing built.different@pasqualeminasi.com with the order email, ticket tier, and the new guest’s full name and email. We may approve transfers at our discretion up to 14 days before the event start date, subject to operational limits. VIP / 1:1 inclusions may be non-transferable. A transfer is not a refund.

3. If we change or cancel the event

• Postponement: your ticket remains valid for the new dates. If you cannot attend the new dates, email us within the window we announce. We will offer a transfer to a future edition where feasible. Buyer refunds are not offered for postponement when a replacement date or future transfer is available.
• Cancellation without replacement: if we cancel the event and do not offer a replacement date or future transfer, we will refund the ticket price paid via the original payment method where possible.
• We are not responsible for travel, hotel, or other third-party costs unless required by mandatory law.

4. Denied entry / misconduct

No refund is due if entry is refused or access is revoked due to fraud, chargeback, abusive conduct, safety violations, or material breach of the Terms of Sale or venue rules.

5. Financing and installments

If you pay through a Whop financing or buy-now-pay-later partner (for example Splitit, ClarityPay, Klarna, Sezzle, Afterpay, or others offered at checkout), your agreement is with that provider under their terms. Ticket sales remain final and non-refundable under this policy. Provider fees, interest, holds, and repayment schedules are between you and the financing partner.

6. How to request help

Email built.different@pasqualeminasi.com from the address used at checkout. Include your full name, order reference (if any), and ticket tier. We aim to respond within a few business days. Support is for transfers, event changes we initiate, or account issues. It is not a refund channel.

7. Payment processor

Payments are processed by Whop. Where a refund is owed under section 3, timing depends on your bank, card issuer, or financing partner.

8. Statutory rights

Nothing in this policy limits rights you may have under mandatory consumer protection laws in your place of residence.